Refund Policy

1. Overview

GBPTrack ("we", "us", or "our") provides a local SEO platform for geo-grid rank tracking, Google Business Profile management, and client reporting. This Refund Policy explains when refunds may be available for subscriptions and paid services purchased through app.gbptrack.com.

2. Free Trial

If we offer a free trial, you will not be charged until the trial period ends. You may cancel before the trial expires to avoid any charges. Once a paid subscription begins, standard billing and refund terms apply.

3. Subscription Refunds

Subscription fees are generally non-refundable once a billing period has started. This includes monthly and annual plans. If you cancel your subscription, you will retain access until the end of your current billing period, but we do not provide prorated refunds for unused time unless required by applicable law.

4. Exceptions

We may issue a refund at our discretion in the following circumstances:

• Duplicate or erroneous charges processed by our payment provider
• Extended service outages caused by GBPTrack that materially prevent use of the platform
• Refund requests made within 7 days of a first-time paid subscription, if you have not run more than 5 grid scans
• Where a refund is required by consumer protection laws in your jurisdiction

5. Credit Purchases

If your plan includes prepaid credits for grid scans or add-on features, unused credits are non-refundable and non-transferable except where required by law. Credits expire according to the terms shown at purchase.

6. How to Request a Refund

To request a refund, contact our support team at hello@gbptrack.com with your account email, billing date, and reason for the request. We will review your request and respond within 5–10 business days.

7. Chargebacks

If you initiate a chargeback without contacting us first, your account may be suspended while the dispute is investigated. We encourage you to reach out to support so we can resolve billing issues promptly.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of GBPTrack after changes take effect constitutes acceptance of the revised policy.

9. Contact

Questions about refunds? Email hello@gbptrack.com or visit our Contact page.

By purchasing our products, you acknowledge and agree to this Refund Policy.